Ferox Ninja Park does not guarantee the availability of all activities during your booking. While we do our best to keep everything up and running as smoothly as possible, some activities may not be available.
We understand that plans can change. To better serve our guests, we’ve updated our refund and rescheduling policy to allow more flexibility while protecting our business and staffing needs.
General Admission reservations (excluding parties and private bookings): Must notify us at least 24 hours in advance, during business hours.
Party packages and private bookings: Must notify us at least 72 hours in advance, during business hours.
Changes within the adjustment period can be made using your online account 24/7, or by contacting our customer service team during business hours (9:00 AM – 10:00 PM, 7 days a week) at [email protected] or (347) 305-7448.
Refunds and credits are issued Monday-Friday, 10:00 AM – 5:00 PM only. Requests received outside of this time will be issued on the next business day.
Guests who notify us in time may choose between:
For adjustments (except ticket or package upgrades, adding participants) made outside of the adjustment period or upon arrival beyond 10% of the original attendee count, you have two options:
Please note that food is being handled by a private vendor, and in some rescheduling or canceling cases might be charged in full.
All decisions regarding changes, refunds, rescheduling, and credits are at the sole discretion of Area 53 and Ferox Ninja Park Management. Terms and conditions apply to all bookings.
Changes are subject to availability.